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Gereksinimler

Skills & Qualifications:

Education: Associate degree or its equivalent in hospitality, business management, or a related field.

Experience: Minimum of 1 year of experience in a management or supervisory role, preferably in the hospitality or service industry.

Strong skills in inventory management and waste control.

Proven experience in employee training and development.

Sales and catering knowledge with proficiency in POS systems.

Ability to thrive in a fast-paced environment and manage multiple tasks.

Fluent in English.

Strong leadership abilities and excellent communication skills.

Work Schedule:

The Location Manager’s schedule is flexible and may include evenings, weekends, and holidays based on the business’s operational needs.

Join Us:

If you are passionate about delivering exceptional service and leading a dynamic team, we encourage you to apply and become part of our team as a Location Manager at Huqqa Jamaica!

Tanım

Job Purpose:

The Location Manager is responsible for ensuring exceptional guest service, overseeing daily operations, and leading a team of attendants to deliver top-quality hookah experiences. This role demands maintaining the highest standards of cleanliness, safety, and service excellence. The Location Manager will also handle inventory management, monitor service quality, resolve customer issues, and foster a productive, safe, and cooperative work environment.

Key Responsibilities:

Guest Service & Satisfaction: Ensure all guests receive outstanding service by upholding operational standards and training staff to meet customer care excellence.

Daily Operations: Oversee the smooth functioning of daily operations, ensuring compliance with hygiene, sanitary practices, and safety standards.

Inventory Management: Manage inventory, prevent waste, monitor product usage, and maintain optimal stock levels for hookah and service-related supplies.

Staff Training & Development: Train and mentor attendants, set performance expectations, provide feedback, and conduct performance reviews.

Safety & Hygiene: Enforce safety and cleanliness protocols to maintain a secure environment for both employees and guests.

Customer Relations: Handle guest complaints, resolve service-related issues, and maintain a positive client relationship with hotel service partners.

Team Leadership: Build positive relationships with employees, promote teamwork, and enhance productivity and morale.

Operational Standards: Ensure all employees adhere to company guidelines, wear proper uniforms, and maintain the service location's professional image.

Sales Oversight: Support sales initiatives, and assist with implementing promotions and upselling opportunities.